Two-day Essentials Workshop

INTRODUCTION

Graham Process Charting Symbols
> Charting Symbol Definitions
> Buy and Return Process Exercise

Graham Process Charting Conventions
> Charting Convention Definitions
> Patient Record Flowchart Exercise

Graham Process Charting Words
> Charting Word-Use Table
> Expense Advance Flowchart Exercise

Defining the Project
> Project Authority
> Project Definition Form

Data Collection
> Project Announcement
> Rough Notes
> Reflective Ear

Graham Process Charting Software

Analyze and Simplify
> The Questioning Method
> Customer Order Process - Questioning and Improvement Exercise

Writing the Proposal
> Sample Proposal - Customer Order Process
> Costs and Benefit Worksheets
> General Costs and Benefit Checklist

Preparing the People

Presenting the Proposal

Implementation
> Activity List for Implementation
> Checklist for Implementation
> Scheduling the Implementation

Checklists for Leading Projects

Process Improvement Project Outline

Two exercises
> Manual process
> Database process

Detailed instruction on using the software

Three charting exercises

Two exercises

Forms design

Principles of motion economy