INTRODUCTION

> Personal introductions and understanding of each day's agenda.
> Understand the definition of a work process.
> Hear the Work Simplification philosophy and how Process Improvement fits into it.
> Understand how this approach differs from others.
> Begin to understand the people aspect of process improvement.
> See what is required to solve a problem.

GRAHAM PROCESS CHARTING

> Become familiar with the symbols and conventions used in Graham flowcharting.
> Learn how to draw a Graham process flowchart.
> Understand the value of using this style and method of flowcharting.
> Understand why a flowchart is always required in a project.

CASE STUDY

> Learn the steps in a process improvement project.
> Understand and learn the psychological keys to involving people and ensuring a successful project.
> Understand who has project ownership at the different project steps.
> Understand which project definition components are mandatory.
> Learn how to define a project.
> Understand the value of collecting data by observation.
> Learn how to collect data.
> Observe and question software use in flowcharting.
> Learn how to lead a team in process analysis.
> Learn how to transfer ownership of the project to the team.
> Understand the value of the Questioning Method (the analysis questions and their order).
> Understand the value of flowcharting the proposed solution.

PROPOSAL

> Understand the Completed Staff Work Model approach.
> Learn how to write up a proposal.
> Learn how to determine the costs and benefits of the recommendations.
> Learn how to transfer ownership of the project back to management.
> Learn how to stage and present the proposal.

IMPLEMENTATION

> Understand what is crucial for successful implementation.
> Learn how to use implementation tools.

SUMMARY

> Understand the resources available to assist in a project.

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