While this phrase naturally makes you think of doing more with less money, and that is entirely possible, the Ben Graham Program is about so many other aspects than simply money. It’s about doing more with less:
For many people, the first thing to come to mind when we are trying to save money is to cut back on resources, but that isn’t necessarily the right thing to do. Reducing frustration, inconsistencies, resistance and waste will all contribute to a more engaged and efficient organization, which in turn saves you money.
Inconsistent processes cost you money. They aren’t replicable or scalable. You need to develop the best system and then ensure that each person in your organization is following that process.
Inconsistencies can develop when everyone within an organization works in their own way. Often times this happens in companies that lack stringent training programs, as each new employee gets trained by a different person based on how that person works. Each person can put their own spin on a process and it does not take long before there are multiple versions. Having inconsistent processes can also impact reporting and oversight. For example, if different employees enter new customer information into a database in a variety of ways, or leave some fields blank, then reports produced further down the line will become inaccurate. The advantage to mapping and improving the process is not only that you can ensure consistency, but also that the map can be used to guide training which ensures all new employees follow the process consistently.
Watch for further information to come on reducing frustration, resistance and waste. In the meantime, let us help you Do More with Less Inconsistencies.